The LiveCast solution is now a key component in services provided by a leading utilities services company, Premier.
Premier came to LiveCast looking for a solution that provided convenient, near real-time access to video recorded at a job site. Benefits they were looking for were increased productivity, cost savings, improved customer service.
“Deploying LiveCast was definitely one of the best things we ever did.”
The Premier IT team researched a variety of video solutions in the market and selected LiveCast. Only LiveCast offered a cost effective system that met the Company’s requirements.
Premier’s ticketing app only runs on the PC, so it had to be the target platform. LiveCast Uploader was integrated with the ticketing app, and then installed on all field technicians’ laptops. Relatively low cost mini DV cameras were acquired to capture the video.
LiveCast’s intelligent upload technology ensures that if bandwidth is interrupted, only the data remaining will be transferred when reconnected.
Both Premier office personnel and customers have immediate online access to video through desktop ticketing application.
“The auditing people love it! Think about having to search through a tape all day, and now we have a one-to-one connection between a ticket number and an online video…All one click away.”